Privacy Policy

Last updated: June 2026

This privacy policy explains how Square 1 (Pty) Ltd ("SQR1", "we", "us") collects, uses, stores, shares and protects your personal information. It is aligned with the Protection of Personal Information Act, 2013 (POPIA). By using our website or contacting us, you agree to the practices described here.

1. Who we are

We are SQR1 (Square 1), a digital agency based in the Western Cape, South Africa. We design and build websites, apps, online stores, CRMs, AI chatbots and automations.

Information Officer: our Information Officer can be reached at hello@sqr1.co.za. They are responsible for ensuring our compliance with POPIA.

2. What personal information we collect

• Enquiry details: when you complete our contact form or message us, we collect your name, your contact details (email or phone number) and the contents of your message.
• Communication records: emails, WhatsApp messages and call notes related to your enquiry or project.
• Site analytics and cookies: standard information such as your browser type, pages visited and approximate location, collected to understand and improve how the site is used.

3. Why we collect it and our lawful basis

We process your personal information on one or more of the following lawful grounds under POPIA: your consent; the performance of a contract or steps taken at your request before entering one; our legitimate interests in running and improving our business; and compliance with the law.

4. How we use your information

• To respond to your enquiry and provide a quote.
• To deliver, manage and support the services you engage us for.
• To communicate with you about your project.
• To improve our website and services.
• To meet our legal and regulatory obligations.

We do not sell your personal information, and we only use it for the purposes for which it was collected.

5. Who we share it with

We may share your information with trusted service providers (operators/processors) who help us run our business, such as hosting, email, analytics and messaging providers. These parties are only permitted to process your information on our instructions and must keep it secure. We may also disclose information where required by law.

6. Security

We take reasonable, appropriate technical and organisational measures to protect your personal information against loss, unauthorised access and misuse, including access controls, secure hosting and encryption where appropriate. No system is perfectly secure, but we work to keep your information safe.

7. Retention

We keep your personal information only for as long as necessary to fulfil the purposes set out in this policy, to maintain our business records, or as required by law. When it is no longer needed, we securely delete or anonymise it.

8. Your rights under POPIA

You have the right to:

• Access the personal information we hold about you.
• Correct information that is inaccurate or out of date.
• Delete your information where there is no lawful reason for us to keep it.
• Object to certain processing, including direct marketing.
• Lodge a complaint with the Information Regulator.

To exercise any of these rights, contact our Information Officer at hello@sqr1.co.za.

You may also complain to the regulator directly:

Information Regulator (South Africa)
Email: inforeg@inforegulator.org.za

9. Cookies

Our website uses cookies to make the site work, remember your preferences and understand how it is used. You can accept or decline non-essential cookies via the banner shown on the site, and you can manage cookies through your browser settings. Declining cookies may affect some functionality.

10. Changes to this policy

We may update this policy from time to time. The "last updated" date above reflects the most recent version. Please check back periodically.

11. Contact us

For any privacy questions or requests, contact us at hello@sqr1.co.za or on WhatsApp at +27 67 446 1282.